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Message from the President
Thank you for visiting our web site and for your interest in OmniComm Systems.
At OmniComm, we take a very different approach to providing technologies and services to support the dynamically changing clinical research needs of our customers.
This approach is centered around strong customer service, and we view each customer as a partner- your success is our success. As a technology company, we understand the importance of providing solutions that meet the demanding needs of our customers, and we continually strive to enhance our solutions based on constant input from our customer base. More importantly, we stand behind our solutions with people and processes that have been honed over the last 14 years that align perfectly with our customers’ needs and industry regulations. We believe that good customer service is a lost art in today’s world. This is why we have put in place strong customer advocate programs such as our Executive Sponsorship Program and Customer Care departments.
Every one of our customers is assigned an Executive Sponsor (VP level executive) that acts as a personal point-person for that customer and we assign a dedicated support team that stays with that customer from project to project to ensure efficiency and consistency. And our “round-the-clock” global Customer Care department is comprised of 100% OmniComm personnel that is dedicated and trained on our technologies and speaks 12 different languages, so that your support calls will be answered quickly and efficiently at any time day or night all over the world.
We believe that our blend of cutting-edge technologies backed by unprecedented customer support is why OmniComm has been one of the fastest growing eClinical companies over the last half decade. OmniComm has been recognized 4 times in the last 6 years as a Deloitte Technology Fast 500 recipient as one of the fastest growing technology companies in all of North America. This is an honor that we don’t take for granted and one that we could not have achieved without the loyal support of our partnering customers.
We are extremely proud of our company and look forward to hearing how we can be of service to you.
Stephen JohnsonPresident & COO